Monitors agents in a panoramic manner according to the agent position diagram, and provides graphical agent intervention operations, such as, real-time inspection of agents, Monitors the call traffic, interactive voice response (IVR) call traffic, and skill queues, supports management and inspection of the call recording services and Provides report functions.
The Interactive Voice Response (IVR) enable to record the IVR flows and directly played whenever the helpline number id dialed. Agents are only needed for offering services that are unavailable with the IVR flow. The Calls can be seamlessly transferred between agents and IVR flows in different scenarios.
The main functions provided by the IVR which is listed as below:
- Playback
- Recording
- Voice mail
- Digit collection
- Call redirection
- Call transfer between agents and IVRs
- Service transfer
- New flow starting
- Interfaces for connecting to external systems
- Online loading
Our Offerings
Customer Assistance:
Deliver outstanding customer service with our proficient representatives managing inquiries, addressing concerns, and offering solutions.
Order Management:
Ensure efficient order processing and fulfillment, guaranteeing customer satisfaction and repeat business.
Helpdesk Support:
Provide timely assistance and troubleshooting for your products or services, cultivating customer loyalty
Connect With Us
Ready to enhance your customer experience and streamline business operations? Reach out today to explore how our call center services can benefit your organization. Our team is available to address your inquiries and provide a tailored solution for your business.
Outbound Call Center Services
Telemarketing Excellence:
Increase sales and effectively market your products or services with our skilled telemarketing team.
Lead Generation:
Identify and nurture potential leads, converting them into valuable customers for your business.
Appointment Scheduling:
Optimize your sales process by setting up qualified appointments for your team.
Virtual Receptionist
24/7 Live Answering:
Impress your clients with around-the-clock availability, ensuring every call is answered promptly.
Message Handling:
Stay organized with precise and detailed message-taking services, helping you stay informed and responsive.
VOICE CALL SERVICES
A customer can use a desktop or mobile phone to have voice calls with an agent, call agent have the feature of:
• Answering calls
• ending calls
• Holding and resuming calls
• Muting and unmuting calls
• Manually changing to the busy state
• Manually changing to the idle state
• Manually changing to the resting state
• Making internal calls
• Transferring calls (To Agent, To IVR,)
WJIKS offered to establish state of the art Call Center solution for its client. Call Center support a variety of features like Public Switched Telephone Network (PSTN) and Voice over Internet (Protocol VoIP), Complete desktop/mobile SIP phone features, On-demand call recording and monitoring, Embedded call controls for desktop applications, Call Center will support IVR announcements before conversation with call agents for complaints and Reports generation and analysis.